In the New York Times today, there’s this about hoteliers and TripAdvisor Reviews. The gist of the article is this: That some hoteliers are mad to the point of boiling mad, lawsuit mad, about hotel reviews that are so negative and so uniformed they border on libel. The temptation to go overboard on the negativity is always...
In the Atlantic this month, there’s an insightful article about a realm of tourism with a weird name — thanatourism. The thana part comes from the Ancient Greek, thanatos, which means ‘personification of death.’ This word isn’t in the dictionary yet, but Wikipedia’s got it. The Atlantic article explored Cambodia’s embrace of thanatourism, from Tuol...
For ten years, I worked as an editor in the medical equipment industry. The big service providers often talked about what it was that distinguished them from other providers. What was this, pray tell? Service. They provided more meaningful service. That was humbug. More than humbug, it was lazy. There was a failure of imagination...
The Travel Mole reported the results of a PR survey today that shed meaningful illumination on the needs of travel writers. The survey, conducted by an Australian media consultant, debunks many of the standard operating procedures in the hospitality industry. To wit: Just 8% of travel writers “want” press packs or press kits on paper. And with...
