After years at work in reservations and sales at 5-star hotel properties, Hang shifted gears in 2012 and started work as Balcony’s social media manager. For a number of properties, including Emeraude Classic Cruises on Halong Bay and Villa Maly in Luang Prabang, Hang maintains the social media conversation these properties are having with the wider world. She’s also the lead communicator for La Residence Hotel & Spa (Conde Nast Traveler Hot List 2007) in Hue. In fact, Hang got her start in hotels at La Residence when the property opened in 2005. Her roots in the operations side of the business enable a much more robust conversation when it comes to engaging the rest of the world about her social media clients!